TOWARDS TRUSTED SOCIO-TECHNICAL SYSTEMS
Brian Whitworth (bwhitworth@acm.org) New Jersey Institute of Technology, New Jersey
Aldo de Moor (ademoor@kub.nl) Tilburg University, The Netherlands
BEHAVIOR AND INFORMATION TECHNOLOGY, 2003, VOL 22, NO 1, 31-51.
Abstract. Legitimacy or “fairness” seems a key requirement for trust in computer-mediated social environments. Trust in turn seems necessary for productive community interactions like ecommerce.
But unless legitimacy is built into social software, achieving trust may not be possible.
This means expressing apparently vague social "rights" as specific information system (IS)
requirements, i.e. carrying out a legitimacy analysis. We suggest a framework for the systematic analysis of who “owns” what in IS design, assuming basic object types and actions.
This analysisnot only allows social legitimacy concepts to be expressed in IS design terms, but could also reveal socio-technical system design choices for public review. The technique is illustrated by case examples. Legitimacy analysis can apply to wide variety of social software, from chat rooms to virtual realities. It could lead to future global standards for virtual social environment design,perhaps necessary for the emergence of a global online community.
http://maximus.uvt.nl/~ademoor/papers/bit03.pdf
사회적 소프트웨어공학으로서 MMORPG 디자인 작업에 법률가의 참여가 필요한 까닭